About GlobeIn:

GlobeIn is an early-stage startup with a big vision to disrupt poverty and solve a real global billion-person problem.

GlobeIn is a social business that empowers remarkable, remote artisans by giving them global reach. Through our subscription box and online shop, we delight our mindful customers with crafted, distinct goods and the stories about how our artisans created them.

Funded and advised by Deepak Chopra (influencer and writer), Doug Maine (former CFO of IBM), David Gorodyansky (founder & CEO of AnchorFree), Dawn Lepore (Board of Directors of AOL, formerly Board of eBay), Jason Brown (former VP at Zynga and eBay), GlobeIn has raised $2.3M in their Series A round. GlobeIn is based in San Francisco.

Position Description:

Come join our team as a remote Customer Success Team Member! You will be the voice of GlobeIn, fielding real-time emails from customers. The ideal candidate is someone who is passionate about customer experience, very detail-oriented, and knows what it means to go above and beyond as an advocate for the GlobeIn community. You must be calm in the face of a storm, caring and compassionate, and have a strong sense of empathy in difficult situations. It's very important to be able to focus on little technical details to make sure the process is smooth.

Providing amazing customer service is a large part of what distinguishes us from other companies in our industry, so in this role, you will be making an important contribution to our success as a business and to our larger mission of making a social impact.

The ideal candidate will excel in a fast-paced, multitasking, dynamic team environment. This candidate will be extremely flexible and enjoy a start-up environment that changes day today. Candidates who are personable, open to learning, collaborate well with others, have a positive attitude, and are more apt to say "yes" or "I'll find out" (rather than "no" or "I don't know") will be at the top of our list.

This is a temp-perm, paid position at $12/hour with an immediate start date. You will be joining an already strong remote team. Candidates in all US time zones will be considered and are encouraged to apply.

Responsibilities:

  • Create an exceptional, personalized service experience for GlobeIn customers
  • Update CRM and other online technical tools to manage billing and accounts for customers
  • Provide friendly, timely support to customers via email and chat
  • Communicate customer feedback to the team and give input about product improvements
  • Assist fellow team members on miscellaneous tasks (with a small team, we all end up taking on other miscellaneous tasks outside of our core responsibilities. You should be flexible and eager to learn new things and adapt to a changing environment, helping wherever necessary).

Required Qualifications:

  • Attention to detail
  • Excellent written and oral communication skills
  • Friendly and enthusiastic personality
  • Strong time management skills
  • Access to high-speed internet access and a desktop or laptop computer
  • Digitally savvy, quick learner
  • Advanced problem-solving skills ¬≠with the ability to think creatively to resolve difficult situations
  • Interest and passion for social entrepreneurship and making a global impact
  • Interest in serving women (our core audience)
  • Awareness of global issues
  • Willingness to work outside typical 9-5 office hours, with some flexible weekend hours
  • Availability to work between 25-35 hours a week

Preferred Qualifications:

  • Experience in account management and customer service
  • Technical experience
  • International experience
  • Has lived and/or traveled abroad

TO APPLY:

Please apply with your resume and a cover letter explaining why you are interested in the Customer Experience Associate position, GlobeIn, and social businesses. Please note: applications submitted without a cover letter will not be considered.